Resume

Redesigned Shopify's Purchase Orders experience, modernizing an outdated UI and resolving workflow issues merchants faced when creating and tracking orders.

Leveraged agentic design workflows on PO/Transfers — prototyped in Cursor, merged small PRs for code-level fixes, and used Claude/River to analyze merchant feedback and inventory patterns to inform design decisions.

Redesigned Transfers, simplifying a complex, multi-step workflow into a streamlined experience for merchants managing stock movement.

Simplified a complex, technical data system by unifying two previously siloed workflows (Purchase Orders, Transfers) into a single accurate “movement” model — improving inventory tracking accuracy and resulting in fewer merchant- reported discrepancies, now a core workflow used by 1M+ merchants.

Improved the community solar onboarding process, resulting in a 25% increase in user retention and a 15% decrease in drop-off rates. 

Optimized user interfaces for a suite of internal tools aimed at automating complex, disparate processes within the organization. This resulted in a 30% reduction in hiring needs that year 

Led stakeholder workshops and developed design solutions to address key factors contributing to customer attrition, leading to redesigned billing experiences that reduced payment declines by 80%. 

Designed a new product pilot that created a low-friction onboarding experience, reducing customer acquisition costs by 20%, generating new revenue opportunities, and aiding 25,000+ households in energy cost relief. 

Prototyped and tested an AI-driven proof of concept that delivers electrification cost estimates with 90% accuracy, uncovering new product verticals for the platform. 

Addressed user pain points and designed a high-visibility mobile experience to link external accounts, enabling mobile users to make transfers and payments. This initiative increased funding rates by 8% and significantly reduced call volume.

Designed the first design system for our servicing platform, enhancing design speed, brand trustworthiness, and engineering efficiency; now utilized by 600+ designers and engineers.

Partnered with stakeholders to define strategy, target user personas, and common capabilities for a new commercial banking platform.